Shipping Policy

At Vision Gates Spares, we strive to provide a dependable, transparent, and efficient delivery service for customers purchasing automotive spare parts throughout South Africa. This Shipping Policy explains our order processing procedures, delivery timelines, and shipping terms.

Delivery Areas

We offer nationwide delivery across South Africa through trusted courier and freight partners experienced in transporting automotive parts and accessories safely and efficiently.

Shipping Costs

Shipping fees are determined based on several factors, including:

• Delivery destination
• Package dimensions and weight
• Freight and handling requirements
• Type of product being shipped

Any applicable shipping charges will be clearly communicated before your order is finalized and dispatched.

Occasionally, promotional shipping offers may be available. Unless specifically stated otherwise, same-day and express delivery services are not offered.

Order Processing

Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday).

Please note:

• Orders placed on weekends or public holidays will be processed on the next business day.
• Orders received after 12:00 PM (SAST) may be processed on the following business day.
• Processing times may vary during peak sales periods.

Order processing may be delayed due to:

• Payment verification requirements
• Incomplete order information
• Incorrect delivery details
• Product availability confirmation
• High order volumes

Should any delay occur, our customer support team will contact you using the details provided during checkout.

Estimated Delivery Time

Transit Time

Most deliveries within South Africa are completed within:

3–7 business days

depending on the delivery region and courier schedules.

Total Estimated Delivery Time

• Order Processing: 1–2 business days
• Transit Time: 3–7 business days

Estimated Total Delivery Time: 4–9 business days

Delivery estimates are provided as guidelines and are not guaranteed. Delivery times may vary depending on location, courier operations, and other logistical factors.

Dispatch Notifications and Tracking

Once your order has been shipped:

• You will receive a dispatch confirmation by email or telephone.
• Tracking information will be provided where available.
• Tracking updates may take up to 24–48 hours to appear within the courier’s system.

For delivery updates or tracking assistance, please contact:

Email: info@visiongatesspares.co.za

Phone: 064 556 2526

Order Cancellations

Customers wishing to cancel an order should contact us as soon as possible.

Please note:

• Orders already being processed may not be eligible for cancellation.
• Orders that have already been dispatched cannot be cancelled and will be subject to our Returns and Refund Policy.
• Return shipping or collection fees may apply where applicable.

Delivery Address Information

Customers are responsible for providing accurate and complete delivery details when placing an order.

Vision Gates Spares cannot guarantee address changes after order processing has commenced. Once a parcel has been dispatched, rerouting may not be possible through the courier network.

Shipping Problems

Damaged Deliveries

If your order arrives damaged, please notify us immediately and report the issue upon receipt of the shipment.

Where possible:

• Inspect packages before accepting delivery.
• Take photographs of any visible damage.
• Retain all original packaging materials.

Incorrect Address Information

Vision Gates Spares cannot be held responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete address information supplied by the customer.

Additional delivery charges may apply if an order must be reshipped.

Undeliverable Shipments

Orders returned due to:

• Incorrect addresses
• Failed delivery attempts
• Refused deliveries

may incur additional shipping and handling fees. Any approved refunds may exclude original shipping charges.

Circumstances Beyond Our Control

Delivery delays may occasionally occur due to factors outside our reasonable control, including:

• Severe weather conditions
• Public holidays
• Transport disruptions
• Courier operational delays
• Remote or rural delivery locations
• Power outages or infrastructure interruptions

We appreciate your patience should any of these situations affect delivery schedules.

Peak Season Deliveries

During busy shopping periods, including promotional events and holiday seasons, delivery timeframes may be longer than usual due to increased freight volumes. Customers are encouraged to place orders early during these periods.

Business Information

Vision Gates Spares

Address: 575 Louis Botha Ave, Kew, Johannesburg, 2018, South Africa

Phone: 064 556 2526

Email: info@visiongatesspares.co.za

Customer Support Hours:
Monday – Friday: 08:00 – 17:00

Our Commitment

Vision Gates Spares is committed to ensuring that every order is delivered safely, professionally, and with clear communication throughout the shipping process. Our goal is to provide customers with a reliable delivery experience and outstanding customer support from purchase to delivery.