Privacy Policy

Last Updated: June 2026

Introduction

Vision Gates Spares (“we,” “our,” or “us”) operates this website and online store, including all content, products, services, tools, and features (collectively referred to as the “Services”), to provide customers with a secure and convenient platform for purchasing automotive spare parts and related products.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our Services. We are committed to safeguarding your personal information and complying with the Protection of Personal Information Act, 2013 (POPIA) and other applicable privacy laws.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Contact Information

• Full name

• Physical address

• Billing and delivery address

• Email address

• Telephone number

Payment Information

• Payment confirmation details

• Transaction records

• Banking or payment-related information necessary to process purchases

Account Information

• Login credentials

• Account preferences and settings

• Passwords and security information

Order and Transaction Information

• Products viewed or purchased

• Shopping cart activity

• Returns, exchanges, and order history

Customer Communications

• Information provided when contacting customer support

• Feedback, inquiries, and service requests

Technical Information

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

How We Collect Information

We may collect information through:

Information Provided Directly by You

When you:

• Create an account

• Place an order

• Subscribe to communications

• Contact our support team

• Complete online forms

Automated Technologies

Our website may use cookies, analytics tools, and similar technologies to improve website functionality and enhance your shopping experience.

Third-Party Service Providers

We may receive information from trusted partners that assist with:

• Payment processing

• Shipping and delivery

• Website analytics

• Customer service support

All personal information is collected and processed in accordance with POPIA and only for lawful business purposes.

How We Use Your Information

We use personal information to:

Process Orders and Deliver Services

• Fulfill purchases

• Process payments

• Arrange deliveries

• Manage returns and refunds

• Provide customer support

Improve Our Website and Services

• Enhance website performance

• Personalize your shopping experience

• Analyze customer preferences and usage trends

Marketing Communications

With your consent where required, we may send:

• Promotional offers

• Product updates

• Marketing newsletters

• Special announcements

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to:

• Verify customer identities

• Detect and prevent fraud

• Protect our website and users from unauthorized activities

Legal and Regulatory Compliance

We may process information where required to:

• Comply with legal obligations

• Respond to lawful requests from authorities

• Protect our rights, customers, and business operations

Sharing of Personal Information

We may share personal information with:

Service Providers

Trusted third parties who assist with:

• Payment processing

• Shipping and logistics

• Website hosting

• Customer support

• Data storage and security

Business Partners

Where necessary to provide products or services requested by you.

Legal Requirements

Where disclosure is required by law, court order, or governmental authority.

Business Transactions

In connection with a merger, acquisition, restructuring, or sale of business assets.

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance customer experience

You may adjust your browser settings to disable cookies; however, certain website features may not function correctly.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children’s Privacy

Our Services are intended for individuals who have reached the legal age to enter into binding agreements in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us so that appropriate action can be taken.

Data Security

Vision Gates Spares implements reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

While we strive to maintain secure systems, no method of electronic transmission or storage can be guaranteed to be completely secure.

Information Retention

We retain personal information only for as long as necessary to:

• Provide our Services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements and policies

Once information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Request information regarding how your personal data is processed

Requests may be submitted using the contact details below.

International Data Transfers

Where necessary, personal information may be processed or stored outside South Africa. In such cases, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs. Updated versions will be published on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Vision Gates Spares

Address: 575 Louis Botha Ave, Kew, Johannesburg, 2018, South Africa

Phone: 064 556 2526

Email: info@visiongatesspares.co.za

Customer Support Hours: Monday – Friday, 08:00 – 17:00

We are committed to protecting your privacy and providing expert customer support whenever you need assistance.