Payment Policy
Last Updated: June 2026
Introduction
Vision Gates Spares (“we,” “our,” or “us”) operates this website and online store, including all content, products, services, tools, and features (collectively referred to as the “Services”), to provide customers with a secure and convenient platform for purchasing automotive spare parts and related products.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our Services. We are committed to safeguarding your personal information and complying with the Protection of Personal Information Act, 2013 (POPIA) and other applicable privacy laws.
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal and Contact Information
- Full name
- Physical address
- Billing and delivery address
- Email address
- Telephone number
Payment Information
- Payment confirmation details
- Transaction records
- Banking or payment-related information necessary to process purchases
Account Information
- Login credentials
- Account preferences and settings
- Passwords and security information
Order and Transaction Information
- Products viewed or purchased
- Shopping cart activity
- Returns, exchanges, and order history
Customer Communications
- Information provided when contacting customer support
- Feedback, inquiries, and service requests
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
How We Collect Information
We may collect information through:
Information Provided Directly by You
When you:
- Create an account
- Place an order
- Subscribe to communications
- Contact our support team
- Complete online forms
Automated Technologies
Our website may use cookies, analytics tools, and similar technologies to improve website functionality and enhance your shopping experience.
Third-Party Service Providers
We may receive information from trusted partners that assist with:
- Payment processing
- Shipping and delivery
- Website analytics
- Customer service support
All personal information is collected and processed in accordance with POPIA and only for lawful business purposes.
How We Use Your Information
We use personal information to:
Process Orders and Deliver Services
- Fulfill purchases
- Process payments
- Arrange deliveries
- Manage returns and refunds
- Provide customer support
Improve Our Website and Services
- Enhance website performance
- Personalize your shopping experience
- Analyze customer preferences and usage trends
Marketing Communications
With your consent where required, we may send:
- Promotional offers
- Product updates
- Marketing newsletters
- Special announcements
You may unsubscribe from marketing communications at any time.
Security and Fraud Prevention
We use personal information to:
- Verify customer identities
- Detect and prevent fraud
- Protect our website and users from unauthorized activities
Legal and Regulatory Compliance
We may process information where required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights, customers, and business operations
Sharing of Personal Information
We may share personal information with:
Service Providers
Trusted third parties who assist with:
- Payment processing
- Shipping and logistics
- Website hosting
- Customer support
- Data storage and security
Business Partners
Where necessary to provide products or services requested by you.
Legal Requirements
Where disclosure is required by law, court order, or governmental authority.
Business Transactions
In connection with a merger, acquisition, restructuring, or sale of business assets.
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance customer experience
You may adjust your browser settings to disable cookies; however, certain website features may not function correctly.
Third-Party Websites
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
Children’s Privacy
Our Services are intended for individuals who have reached the legal age to enter into binding agreements in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us so that appropriate action can be taken.
Data Security
Vision Gates Spares implements reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
While we strive to maintain secure systems, no method of electronic transmission or storage can be guaranteed to be completely secure.
Information Retention
We retain personal information only for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements and policies
Once information is no longer required, it will be securely deleted or anonymized.
Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request information regarding how your personal data is processed
Requests may be submitted using the contact details below.
International Data Transfers
Where necessary, personal information may be processed or stored outside South Africa. In such cases, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs. Updated versions will be published on this page with the revised effective date.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Vision Gates Spares
Address: 575 Louis Botha Ave, Kew, Johannesburg, 2018, South Africa
Phone: 064 556 2526
Email: info@visiongatesspares.co.za
Customer Support Hours: Monday – Friday, 08:00 – 17:00
We are committed to protecting your privacy and providing expert customer support whenever you need assistance.