Refund & Returns Policy

Vision Gates Spares

At Vision Gates Spares, customer satisfaction is important to us. We strive to supply quality automotive spare parts and provide a fair, transparent returns process in accordance with applicable South African consumer protection laws.

Returns Eligibility

To qualify for a return, the following conditions must be met:

• A return request must be submitted within 7 days of delivery.
• The item must be unused and uninstalled.
• The product must be returned in the same condition in which it was supplied.
• Original packaging, labels, markings, and identification tags must remain intact.
• The item must not show signs of misuse, alteration, modification, or damage after delivery.

Returns may not be accepted if:

• The product has been installed, fitted, or used.
• Components have been modified, disassembled, or tampered with.
• Damage has occurred due to incorrect installation or handling.
• The customer ordered the wrong product after receiving correct product information and specifications.

Customers are encouraged to verify compatibility and product specifications before completing their purchase.

How to Request a Return

To initiate a return request, please contact our customer support team and provide:

• Order or invoice number
• Product details
• Reason for the return
• Photographs where applicable, especially for damaged or incorrect items

Contact Details:

Email: info@visiongatesspares.co.za

Phone: 064 556 2526

Returns sent without prior authorization may not be accepted.

Once approved, detailed return instructions will be provided.

Return Shipping

Unless the return is due to an incorrect, damaged, or defective product supplied by Vision Gates Spares:

• Customers are responsible for return shipping costs.
• Returned items should be packaged securely to prevent transit damage.
• We recommend using a trackable and insured courier service.

Vision Gates Spares cannot be held responsible for returned items lost or damaged while in transit.

Refund Process

Return Request Period

Within 7 days of delivery.

Inspection Period

3–5 business days after the returned item is received.

Refund Processing Time

Up to 10 business days following approval.

Refund Method

Approved refunds will be issued using the original payment method wherever possible.

Please note that banks and payment providers may require additional time to reflect refunded amounts.

Restocking and Handling Fees

Approved returns may be subject to a reasonable restocking or handling fee, particularly for:

• Special-order products
• Custom-sourced items
• Non-standard inventory items

Original shipping and delivery charges are generally non-refundable unless the return results from an error on our part.

Non-Refundable Items and Situations

Refunds will generally not be available for:

• Installed or used products
• Products that have been altered or modified
• Items damaged due to improper installation or misuse
• Labour, fitting, or installation costs
• Shipping and delivery charges (unless due to our error)
• Special-order or specially sourced products
• Products returned without authorization

Partial Refunds

A partial refund may be offered where:

• Returned items are not in their original condition
• Packaging or accessories are missing
• Damage occurred after delivery
• Product markings, labels, or identification tags have been removed

The refund amount will be determined after inspection of the returned item.

Product Exchanges

We will consider replacing a product if:

• An incorrect item was supplied by Vision Gates Spares.
• The product is confirmed to be defective upon receipt and prior to installation.

All exchanges are subject to stock availability.

Customers should contact our support team immediately if an exchange is required.

Delayed or Missing Refunds

If you have not received an approved refund:

1. Verify your bank account or payment method.
2. Contact your bank or card provider, as processing times can vary.
3. If the issue remains unresolved, contact us for assistance.

Email: info@visiongatesspares.co.za

Phone: 064 556 2526

Important Notice

Automotive spare parts should always be installed by qualified professionals. Vision Gates Spares is not responsible for damage resulting from:

• Improper installation
• Incorrect product application
• Failure to follow manufacturer recommendations
• Neglect, misuse, or accidental damage

Customers are responsible for confirming part compatibility with their vehicle before placing an order.

Business Information

Vision Gates Spares

Address: 575 Louis Botha Ave, Kew, Johannesburg, 2018, South Africa

Phone: 064 556 2526

Email: info@visiongatesspares.co.za

Customer Support Hours:
Monday – Friday: 08:00 – 17:00

Our Commitment

Vision Gates Spares is committed to fair business practices, transparent communication, and excellent customer service. We aim to handle every return, exchange, and refund request professionally, efficiently, and in accordance with South African consumer protection standards.